FAQ
Find answers to frequently asked questions here.
Delivery
When will I receive my order?
Delivery times vary depending on the delivery method.
For Expedited Delivery, the delivery time is between 8 and 15 days after the order has been processed.
For Free Delivery, the delivery time is between 25 and 35 days after the order has been processed.
The order processing timeis between 4 and 5 days (regardless of the delivery method chosen at checkout).
Can I track my order?
Yes! After we ship out your order, you will receive a shipping confirmation email. This email contains the tracking number which you can use to track your order.
Why did I recieve multiple tracking codes?
When an order contains multiple items, sometimes, we ship them out separately. You will receive a tracking code for each individual shipment.
Do you charge for shipping?
That depends on the delivery option you choose.
If you select the ‘Free Shipping’ option at checkout, you won’t be charged any delivery charges!
If you select the ‘Expedited Shipping’ option at checkout, you’ll be charged an additional delivery fee. The delivery charge will be calculated based on the order total. You can check the exact prices in our delivery policy.
Returns
How long can I return my order?
You can return your order within 14 days after delivery.
How do I return my order?
Please request a return by sending an email to info@lova-living.com. We will provide you with the return form which contains necessary instructions and the return address.
When do I receive my refund?
Refunds are processed within 5 days after we receive and inspect the returned item.
B2B
Can we place B2B orders with you?
Yes! You can request a B2B order by sending an email to info@Lova-living.com. Our manager wil get in touch to help you with the process.
Do you offer B2B prices?
Yes! We offer B2B prices. The exact price per item depends on the order value and the amount of products. You can request your exact B2B prices with our manager.
Up to how many items can we order?
We can process orders up to 5000+ for each item. Please be aware that for orders above 200 pcs. We will start production process, will impact the delivery time of the order.
The exact delivery time needs to be confirmed with the factory and the courier.
Invoicing
Can I get an invoice for my order?
Yes! We will send you an invoice by email!
Can I pay by invoice?
Yes. Please share the items you would like to purchase, so our customer support team ca send you the invoice directly.
Please be aware that we can only ship out your order after the invoice has been paid.
